Refund and Returns Policy

Thank you for shopping with us! At Swiss Watch Ana, we strive to provide you with high-quality products and exceptional customer service. Please review our policy regarding returns and refunds.

General Policy

We do not accept returns or exchanges for products once they have been sold. However, if you receive a defective or incorrect item, please contact us immediately via email at or via WhatsApp at +60189563373. We will work diligently to rectify the issue and make the necessary arrangements.

Defective or Incorrect Items

If you receive a defective or incorrect item, please follow these steps:

  • Contact our customer support team within 48 hours of receiving the product.
  • Provide us with your order details, including the order number and a description of the issue.
  • We may request supporting evidence, such as photographs or videos, to assess the problem.

Resolution Process

  • Once we receive your request and necessary information, we will review it promptly.
  • If the issue is confirmed as a defect or an error on our part, we will make all the necessary arrangements to rectify the problem.
  • This may include offering a replacement, issuing a refund, or providing store credit, depending on the nature of the issue and product availability.

Communication and Assistance

  • We value your satisfaction, and our customer support team is here to assist you throughout the process.
  • We will maintain open communication channels via email or WhatsApp to ensure a smooth resolution.


  • Please note that our policy applies specifically to defective or incorrect items.
  • We do not accept returns or refunds for reasons such as change of mind, ordering the wrong product, or dissatisfaction with product features.

Contact Us

If you have any questions or require further assistance, please reach out to our customer support team via:

  • Email:
  • WhatsApp: +60189563373